Privacy Policy – The Avo Company

The Avo Company

Last Updated: March 2026

At The Avo Company (“TAC”, “we”, “us”, or “our”), transparency and trust are central to how we operate. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or interact with our website www.theavocompany.com, our social media pages, or any services that link to this Privacy Policy (collectively referred to as the “Services”).

This Policy applies to our website visitors, customers, and individuals who interact with us through our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We collect personal information that you provide directly to us and information collected automatically when you interact with our Services.

Information You Provide to Us

You may provide the following information when using our Services:

Contact Information

Name
Email address
Phone number
Shipping and billing address

Account Information

Username and password used to access your account (if applicable)

Payment Information

When you make a purchase, payment information such as your name, billing address, and payment method details are processed by secure third-party payment providers such as Shop Pay, Razorpay, PayPal, or other payment gateways. TAC does not store full payment card information.

Communications

Information you share when you contact us for support, feedback, product inquiries, or other communications.

Marketing Preferences

Your preferences for receiving marketing communications, newsletters, or product updates.

Referrals

If you refer a friend or share someone else’s contact information, you confirm that you have permission to share their information with us.

Information Collected Automatically

When you use our Services, certain information may be collected automatically.

This may include:

Device Information

Browser type
Device type
Operating system
IP address
Language settings
Approximate geographic location (city or region)

Usage Information

Pages visited on our website
Time spent on pages
Navigation paths
Website interactions
Marketing email engagement (such as whether a message was opened or links clicked)

We collect this information to understand how users interact with our Services and to improve our website experience.

Cookies And Tracking Technologies

We use cookies and similar technologies to operate and improve our Services.

Cookies may be used to:

Enable website functionality
Remember user preferences
Analyze website traffic
Improve website performance
Support marketing and analytics

You may disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

Information From Other Sources

We may receive information about you from other sources, including:

Social Media Platforms

If you interact with us on platforms such as Instagram, LinkedIn, or Facebook, we may receive information made available through those platforms.

Referrals

Other customers may refer you to our products or Services.

Marketing or Analytics Partners

We may receive aggregated information that helps us understand audience interests and improve our Services.

How We Use Personal Information

We use personal information for the following purposes:

Providing Our Services

Operating and maintaining our website and online store
Processing orders and payments
Managing shipping, delivery, and returns
Responding to customer inquiries
Providing customer support

Managing Waitlists and Product Launches

If you join our waitlist or subscribe to updates, we may notify you when products become available or when new offerings are launched.

Communication

We may communicate with you regarding:

Order confirmations and delivery updates
Customer support
Product updates and announcements
Marketing communications (if you have opted in)

We may also communicate with you via email, SMS, or WhatsApp where you have consented to receive such communications.

Research and Improvement

We may analyze data to:

Improve website performance
Understand customer preferences
Develop new products and services
Improve overall customer experience

We may also generate aggregated or anonymized insights that do not identify individual users.

Legal Compliance and Protection

We may use personal information to:

Comply with applicable laws and regulations
Enforce our Terms & Conditions
Prevent fraud or misuse of our Services
Protect the rights and safety of our users and business.

How We Share Personal Information

We do not sell your personal information.

However, we may share information with trusted third parties where necessary to operate our business, including:

Service Providers

Companies that provide services on our behalf, such as:

Website hosting platforms (such as Shopify)
Payment processors
Shipping and logistics providers
Email and marketing service providers
Analytics providers

These partners receive only the information necessary to perform their services and are required to handle it securely.

Professional Advisors

Legal, financial, or insurance advisors assisting us in business operations.

Legal Authorities

Government agencies or law enforcement when required by law or necessary to protect our rights.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction.

Your Privacy Rights And Choices

You have choices regarding how your personal information is used.

Access and Updates

If you have created an account, you may review or update your personal information by logging into your account.

Marketing Communications

You may opt out of marketing emails or messages at any time by:

Clicking the unsubscribe link in emails, or
Contacting us directly.

Even if you opt out of marketing messages, we may still send transactional communications, such as order confirmations or customer service responses.

Data Requests

You may contact us to request:

Access to personal information we hold about you
Correction of inaccurate information
Deletion of personal information where legally permitted.

We may request information to verify your identity before fulfilling such requests.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

These measures include:

Secure server infrastructure
Restricted data access
Secure payment processing through third-party providers

However, no method of transmission over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Provide our Services
Fulfill orders and customer support obligations
Comply with legal or regulatory requirements
Resolve disputes and enforce agreements.

Retention periods may vary depending on the type of information and applicable laws.

Third-party Websites

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before interacting with them.

Children’s Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.

When updates occur, we will revise the “Last Updated” date and post the updated policy on this page.

If material changes are made, we may notify users through email or a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights regarding personal information, please contact us: